As an administrator, I would like to see the document IDs in the logs so that I can investigate how and by whom a document was updated.
(WHY) Sometimes users dispute whether they changed a document. The logs contain a lot of information about (user) actions that updated a document, but it is not easy to find the relevant information because the document ID is not stored in a separate column in the logs view.
(WHAT) Add a document ID column to the logs view
The document ID of affected documents is not shown in the logs overview.
1. Show the Document ID column
When the user goes to Setup > Logs, the logs column is displayed (see mockup 1).
2. Add the field to the filter
Make it possible for the administrator to filter on documentId.
3. Add document
When writing logs, the document ID should be added. Logs are added when:
- A user action is executed
- A scheduled action is executed
- A script is executed
- An e-mail is send
- REST calls are made
At all these places, make sure that the document ID is added to the logs.
Mockup 1: The Document ID column in the logs.
Customer support service by UserEcho